Help

Frequently asked questions

Common questions about the mats, ordering, and fulfillment. Need something else? Email customersupport@crisismats.com.

  • How is shipping calculated?

    Shipping is calculated at checkout based on order size and destination. Smaller items ship UPS Ground; larger sizes may ship freight.

  • How do I clean and care for the mats?

    The durable vinyl cover wipes clean with the standard cleaning agents used in clinical and educational settings.

  • Can schools and institutions purchase with a PO?

    Yes. Email customersupport@crisismats.com or see Purchase Orders for the purchase-order and tax-exempt process.

  • What are the specifications?

    The Single-Fold Safety Mat comes in two sizes, 54″×78″ and 72″×108″, both 2″ thick in Royal Blue, with a clinical-grade polyurethane foam core and a durable 18.5 oz vinyl cover. Extinguish Impact Series wall padding is made to order, with its own sizes and mounting options.

  • Who fulfills my order?

    Every product is made to order in the USA and ships directly from our Pennsylvania facility, with one point of contact for lead times, shipping, and support: customersupport@crisismats.com.

  • How do I get in touch?

    Email customersupport@crisismats.com. We’re glad to help with products, orders, or questions.